Be Ocean USA – Return & Exchange Policy
Return & Exchange Policy
At Be Ocean USA, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and exchanges under the following conditions:
Eligibility
• Returns or exchanges must be initiated within 14 days of the delivery date.
• Items must be in new and unused condition, with all original tags and the sanitary sticker intact.
• Items must be returned in their original packaging.
• Bikinis that have been worn, washed, altered, stained, or show signs of use are not eligible for return or exchange.
• Returns initiated after 14 days from delivery will only be eligible for exchanges within the same product type (different size or color) if available.
Return Shipping
• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping method. Be Ocean USA is not responsible for lost, delayed, or undelivered return packages.
• Returns without valid tracking information may not be eligible for a refund.
• If a returned item arrives used, damaged, or without original tags/sanitary stickers, the return will not be accepted.
• The customer will have 7 days to provide a valid shipping label to receive the item back.
• If no valid label is provided, the item will be considered abandoned.
Exchanges
• Exchanges are currently offered for size or color changes, only for items in stock.
• Customers must initiate the exchange within 14 days of delivery.
• Any difference in price or shipping cost for the new item will be billed via a Shopify Draft Order, which the customer must pay before the exchange is shipped.
Final Sale & Sale Items
• Certain items may be marked as Final Sale. These items are not eligible for returns, exchanges, or refunds.
• Any future sale items will follow the same Final Sale policy unless otherwise stated.
Refunds
• Refunds will be processed 6–8 business days after the returned item is received and inspected.
• Original shipping fees are non-refundable.
• Refunds will be issued to the original payment method. Please allow 1–3 business days for the refund to appear on your statement.
Damaged or Incorrect Items
• If you receive a damaged or incorrect item, contact us immediately via the live chat on our website or at beoceanbikinisusa@gmail.com
• We will request photos of the item before approving a replacement or exchange.
✅ Tip for Customers:
Try on your bikini over underwear to keep it returnable, and double-check your size/color before purchasing.
📩 How to start an exchange or a return?
To initiate a return or exchange, or if you need more information about a bikini (such as measurements), please contact us via the live chat on our website or email at beoceanbikinisusa@gmail.com for instructions.
